Defective/Damaged Items: If you’ve received a defective or damaged item, we will gladly replace that item at no charge to you. If that item is no longer available, we will replace that item with an item of your choice that is of the same price.
Submitting Your Request: All requests to replace defective or damaged items must be received within 7 days of your order shipped date. To submit your request, please notify us by email at firstname.lastname@example.org with “Defective/Damaged Item” in the subject line. We will promptly respond with an email instructing you on how to submit your return. Please be sure to have your original receipt. We will not issue replacement of defective or damaged items if you do not have your receipt or proof of purchase. Please note under no circumstances do we offer refunds.
Shipping: Shipping fees are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. We will pay the shipping costs to resend the defective or damaged item (the replacement item). Depending on where you live, the time it may take for your replacement product to reach you, may vary.